Shipping


Disclaimer: We may experience delays in order fulfillment, customer support response time, etc. during the holiday season. We appreciate your understanding and apologize in advance for any inconveniences.

Some of our products will have free shipping. This will be stated within the "Shipping" tab on the respective product pages. However, free shipping will not apply if you have other non-free shipping items. Products with free worldwide shipping can be found in the Beds and Toys collections, as well as the G.O.A.T. Pet Speakers. 

Shipping times will vary depending on which products you order and where you are located. The reason for this is due to many of the product suppliers being located overseas in different warehouses. 

All orders may take up to 7 days to complete the production process. Once orders clear this process, the products are then shipped out. Shipping times are estimated as followed, please note they cannot be guaranteed and you may receive them sooner or slightly longer than expected, although it is more likely you receive them sooner. Additionally, merchandise items will typically arrive sooner than the average estimates.  

USA:

Orders shipping to the USA can expect to receive their orders within 3-20 business days. 

Canada and UK:

Orders from Canada and UK can expect their item to arrive in around 10-25 business days. 

International:

Please allow up to 35 business days for international orders.

An additional customs and tax fee/collect-on-delivery charge can occur on international shipments. We do not receive any of this tax. Some orders with multiple items may ship the items separately, causing multiple customs fees to occur. These fees are not in our control and it is up to your country and how they handle a merchandise package.

Contact

If you have any inquiries regarding your order’s shipment, please contact us here.